Who We Serve - NOVA Merchant Bank Limited

Our clients are at the heart of everything we do at NOVA and this is enshrined in our promise to our customers

Our Offering

• We will provide end to end financial services solutions covering corporate banking, investment banking, advisory, capital markets, wealth & asset management
• Our solutions will be tailor-made, to suit the peculiarities of our customers’ businesses and value chains
• Using insights from our customers, their industries and the economy, we will provide them with the winning advantage
• Our solutions will be cost effective, simple and aimed at creating value

Relationship and People

• We will partner with our customers in achieving their business objectives
• Our relationships will be managed by experienced, committed and knowledgeable staff
• We will continuously seek to gain insights into our customers’ industries and the larger economy and assist them to maximize business  opportunities
• Our dedicated relationship managers will maintain close contact with our customers even as we provide alternative fulfillment channels

Customer Experience

• We will provide consistent, convenient and straight-through products and services across all our touch points
• We will make it easy for our customers to bank and transact with us while remaining compliant
• We recognize the uniqueness of our customers and will serve them in the manner they prefer
• We will uphold the highest levels of integrity, confidentiality, and transparency at all times